The Family Center programs in Madison and St. Clair Counties, Illinois serve families experiencing exceptional difficulty during court ordered parenting time. These difficulties often result in exposing the children to adult conflicts (including verbal abuse, violence and threats of violence). All participants are referred by the court and must have a court order specifying their participation. Upon referral, each participant must make an intake orientation appointment. When orientations are completed, exchanges will begin. The design of the programs is such that parenting time will occur without the parents having physical or visual contact with one another. Both  Centers have a Security Officer present at all times.